Last Updated: 26^th October, 2024
Welcome to We Help UK (“We Help,” “we,” “our,” or “us”). We Help operates as a digital fundraising platform to connect charities, associations, and organizations (collectively, “Charities”) with donors and supporters (collectively, “Users”) through our website and related services.
By accessing or using our platform, Users agree to be bound by these Terms and Conditions (“Terms”), which are in accordance with UK laws and guidances, they are crafted in compliance with the UK Code of Fundraising Practice, GDPR, and UK-specific charity regulations, for Europeans, North Ireland, Australia & New Zealand, USA & Canada, please make sure you are not refraining any local laws once you are using this platform. Users accessing the platform from outside the UK do so on their own initiative and are responsible for compliance with local laws and guidances.
We reserve the right to update and change these Terms at any time without notice, the user is responsible to review the Terms before any use, the date of last updates is shown always in the outset, continued use of the platform following updates constitutes acceptance of the revised Terms.
If you are under 13, you are not concerned by these Terms, if you are between 13 and 18, you are concerned if only you have parental or guardian approval. Please read these Terms carefully. If you disagree with any part, please refrain from using the platform.
The User is responsible for his activities on the platform and for any misuse of the later.
1. Definitions (for ease of understanding)

• Charity: Any registered charity, non-profit, association, or similar organization that uses We Help to promote their projects and receive donations.
• User: Any individual, donor, or supporter who accesses or interacts with the platform to donate to, or engage with Charities.
• Platform: Refers to the We Help website and any associated digital tools, applications, or services.

2. User Accounts and Eligibility

1. Eligibility: Users must be at least 18 years old to use the platform. By registering, Users confirm their age and capability to form legally binding contracts.
2. Account Information: Users are responsible for maintaining the confidentiality of their account details and for all activities under their account.
3. Account Suspension: We Help reserves the right to suspend or terminate accounts for any misuse, fraud, or activity that violates these Terms.
4. Suspension and Termination: We Help reserves the right to suspend or terminate accounts in cases of misuse, suspected fraudulent activity, or breaches of these Terms.
5. Account Security: Users must maintain the confidentiality of their account credentials and are accountable for activities conducted under their account.

3. Charitable Donations and Financial Transactions

1. Donations: All donations made on the platform are voluntary and non-refundable. Users acknowledge that they are donating to support the work and projects of Charities featured on We Help, except the case of a written consent of the concerned Charity, conditions will be detailed below in a specific article.
2. Payment Processing: We Help uses third-party payment processors. Users consent to their payment and related details being processed by these third-party providers, subject to their respective terms and privacy policies.
3. Receipts: Charities are responsible for providing receipts for donations, in compliance with applicable tax and charitable giving laws.

4. Platform Use and User Conduct

1. Permitted Use: Users may use We Help solely for lawful purposes and in a manner consistent with these Terms. Unauthorized or unlawful use is strictly prohibited.
2. User Conduct: Users must not:
   • Misrepresent their identity or affiliation with any Charity.
   • Engage in harassment, abuse, or harmful conduct towards others on the platform.
   • Use We Help to promote illegal, fraudulent, or misleading activities.
3. Content Submission: Users are encouraged to share feedback and comments; however, We Help reserves the right to moderate or remove any content deemed inappropriate, harmful, racist, harassing, defamatory, abusive content, obscene, or that violates any third-party rights...

5.Transparency on Fees and Gift Aid program

• Fees: The platform ultimate objective is that your money reaches the Charities, we aim to facilitate donations and Charities fund raising process, so we take a percentage on any donation in compliance with the convention between the Platform and the Charity, including payment processing fees that go to the payment solution providers, and the fees to cover administrative costs and marketing campaigns.

• Gift Aid: The User holds the right to verify their status as a UK taxpayer in alignment with the requirements of the prevailing Gift Aid program, the governmental program is about adding 25% to eligible donations for UKtaxpayers. Upon verification, the User may designate We Help to reclaim Gift Aid on behalf of the relevant charity under the UK Government’s Gift Aid program. We Help’s role is to facilitate this reclaim process. Each charity registered on the platform consents to We Help reclaiming Gift Aid on its behalf, conditional upon the charity’s registration with the Charity Commission or its exemption from such registration requirements.
• Transparency: We Help provides clear information on all fees and charges on the Fees and Charges document, including the breakdown of all applied fees and examples for easy understanding, see Fees and Charges page.

6. Refunds and Repurposing
In compliance with the “Fundraising Code of Practice”:

• Refund Requests: Donations are non-refundable except where legally required, such as in cases of fraud or duplicate transactions. Users may request a refund through We Help’s Customer Service, subject to review. We Help retains the discretion to approve or deny refund requests.
• Repurposing: If a fundraising campaign cannot fulfil its stated purpose, We Help will notify donors and may, where necessary, seek consent to repurpose funds or offer refunds as allowable by law.

7. Intellectual Property

1. Platform Content: All content on We Help, including text, images, logos, and software, is the property of We Help or its licensors and is protected under applicable intellectual property laws.
2. User Content: Users grant We Help a non-exclusive, royalty-free, perpetual license to use, display, and distribute content submitted to the platform. Users retain all rights to their content.

8. Privacy and Data Protection

1. Data Handling: We Help collects and processes Users’ personal information in compliance with UK General Data Protection Regulation (GDPR) and other applicable privacy laws. Please see our ‘’Privacy Policy’’ for more details.
2. Data Sharing: User data may be shared with third parties only as necessary for processing donations, operating the platform, or in accordance with legal requirements.

9. Limitation of Liability

1. No Warranties: We Help provides the platform on an “as is” and “as available” basis. We Help makes no warranties, express or implied, regarding the platform’s availability, accuracy, or reliability.
2. Limitation of Liability: We Help is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the platform, regardless of the cause or legal theory. We Help is not a taxation or financial consulting firm, the donor should be advised and he is the solely responsible for any tax or financial aspects of any donation he makes on the platform.
3. Jurisdictional Limitations: Certain jurisdictions may not permit exclusions or limitations of liability, so these limitations may not apply to some Users.

10. Indemnity
Users agree to indemnify and hold We Help, its affiliates, directors, and employees harmless from any claims, damages, or expenses arising from their use of the platform, their breach of these Terms, or violation of any law.
11. Disclosure of information to third party
The disclosure of information to external parties is restricted except where expressly authorised by governing statutes and regulatory provisions, such as (but not limited to) the Freedom of Information Act 2000 and the Environmental Information Regulations 2004."
12. Complaints Handling Policy
At We Help, we are committed to ensuring a transparent and accessible complaints handling process to address any dissatisfaction among our users and partners. Our goal is to handle all complaints promptly, fairly, and professionally, aiming to resolve any issues in a way that respects all parties involved.

• Submitting a Complaint
  Complaints can be submitted by contacting our support team via email, phone, or through the website’s designated complaints form ([email protected])  . Users are encouraged to provide as much detail as possible to allow for a thorough investigation. All complaints will be acknowledged within 3 working days of receipt.

• Process and Resolution
  Upon receipt, complaints will be assigned to a dedicated team member for review. We aim to resolve complaints within 10 working, although complex cases may require additional time. We will communicate progress regularly and provide a final response once the issue is resolved. If a resolution cannot be reached, the complainant has the right to escalate the issue to a senior representative or relevant regulatory body.

Our commitment to a fair complaints process reflects We Help’s dedication to upholding the highest standards of service for our users and charity partners.
13. Contact Information
For any questions or concerns about these Terms, please contact us at:
ICH for consulting & Marketing, a limited company based in the United Kingdom, 162-164 High Street, Deritend, Birmingham, B12 0LD.
Registered in the company house of England and Wales CRN 13623515
Email: [email protected] 
Phone:
14. Data Collection and Compliance Policy
At We Help, we are committed to collecting, processing, and storing personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our data collection practices prioritize transparency, privacy, and security, ensuring users have control over their data and know how it is used.

• Data Collection Practices
  We collect only the data necessary to deliver our services effectively. This may include personal information such as name, contact details, payment information, and preferences relevant to charitable contributions. Data is collected directly from users through our website, ensuring they are fully informed about the types of data collected, the purpose of collection, and their rights concerning this data.
• Use and Security of Data
  All personal data is used solely for its specified purpose, such as facilitating donations or providing tailored service offerings. We use secure systems and encryption protocols to protect this data from unauthorized access, and data access is limited strictly to authorized personnel.
• User Rights and Access
  In alignment with GDPR, users have the right to access, correct, delete, or restrict the processing of their data. We Help provides clear instructions on how users may exercise these rights and submit requests. All data-related requests will be processed within one month, in compliance with regulatory requirements.
• Data Retention and Third-Party Sharing
  We retain personal data only as long as necessary for the stated purposes or as required by law. Data will not be shared with third parties without user consent, except where legally required. Where third-party processing is involved, we ensure our partners adhere to GDPR standards through data processing agreements.
• Policy Updates
  We Help reserves the right to update this policy to reflect changes in legal requirements or service practices. Users will be notified of any significant changes, ensuring continuous transparency.

This policy underscores our commitment to user privacy, data protection, and compliance with applicable data protection regulations.
15. Protection Against Fraud and Money Laundering
Security and Fraud Prevention Policy
At We Help, safeguarding our users' data and transactions is a top priority. We employ a comprehensive set of security measures and maintain strict procedures to prevent fraud and protect against unauthorized transactions. This policy outlines our commitment to secure practices and the actions we take in response to suspected fraudulent activity.
Security Measures
To protect user data and prevent unauthorized access, We Help uses secure encryption protocols, multi-factor authentication, and regular system audits. All payment transactions are processed through trusted, compliant third-party providers to add an additional layer of protection. Our security team routinely monitors transaction activity for irregularities and applies fraud detection algorithms to identify and mitigate risks in real time.
Fraud Reporting Procedures
If a user suspects fraud or unauthorized access to their account, they should report it immediately to We Help’s customer support. Our team will provide clear instructions on securing their account, along with options to verify and reclaim control over it if necessary.
Actions Taken if Fraud is Suspected
In cases where fraud is suspected, We Help will promptly freeze the affected account to prevent further unauthorized activity. We will conduct a thorough investigation, which may involve engaging external cybersecurity experts or reporting the incident to relevant authorities. If fraud is confirmed, we will work with users to restore their account and, where applicable, assist with recovering lost funds.
By adhering to rigorous security practices and maintaining a transparent fraud reporting process, We Help is dedicated to fostering a safe environment for all users and charity partners.
16. Governing Law
Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Arbitration:….