Last Updated:  2^nd December 2024.

We Help ("we," "us," or "our") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website or fundraising services. By using our services, you agree to the terms outlined in this policy.

1. Who We Are

We Help is a UK-based digital platform owned by ICH for consulting and marketing, a UK based consulting and marketing company that specializes in the facilitation, analysis, and improvement of humanitarian services facilitating fundraising efforts for charitable causes. The Platform Provider operates an online marketplace connecting charities and associations with donors by providing software and services to facilitate fundraising campaigns.

We prioritize transparency and security in handling your personal data. For the purposes of the General Data Protection Regulation (GDPR), We Help is the data controller responsible for your personal data.

Data Controller Contact Information :

• We Help, www.wehelp.uk
• Address: Digbeth Court Business Centre, 162164- High St Birmingham, United Kingdom, B12 0LD.
  Email: [email protected]
• Phone: +44 121 690 8828

2. What Personal Information We Collect

We collect the following types of personal information:

1. Identification Information: Name, email address, phone number, and mailing address.
2. Payment Information: Details required to process your donations.
3. Technical Data: IP address, device type, browser information, and other data collected through cookies or similar technologies.
4. Usage Data: Information on how you interact with our website, including pages visited and time spent.

3. How We Use Your Personal Information

We process your personal data for the following purposes:

• Donation Processing: To process your donations, issue receipts, and provide updates on fund allocation.
• Communication: To send newsletters, updates, or information about the impact of your donations.
• Legal Compliance: To meet our legal obligations under UK fundraising and charity laws.
• Website Improvement: To analyze website usage and improve user experience.
• Security: To protect our platform, users, and data.

We do not sell or rent your personal information to third parties.

Legal Basis for Processing Data

Under GDPR, we process personal data based on:

• Consent: For voluntary actions, such as signing up for updates.
• Contractual Necessity: To fulfill contractual obligations, such as processing donations.
• Legal Obligation: To comply with UK laws.
• Legitimate Interests: For analysis and improvement of services.

5. Data Retention and Destruction

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Personal data is typically retained for ….., and then securely deleted or anonymized. When no longer required, the data is destroyed securely.

6. Security Measures

We implement industry-standard security protocols to safeguard your data from unauthorized access, alteration, or destruction. Sensitive data, such as payment details, is encrypted during transmission. However, no method of internet transmission is entirely secure, and we cannot guarantee absolute security.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: To view the personal data we hold about you.
• Correction: To request updates or corrections to your data.
• Erasure: To request deletion of your data (subject to legal retention obligations).
• Restriction: To limit how we process your data.
• Data Portability: To request transfer of your data in a structured format.
• Objection: To object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: To withdraw consent for data processing at any time.

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies allow us to:

• Remember your preferences.
• Understand website usage.
• Personalize your experience.

You may modify browser settings to manage cookies.

9. Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors without verifiable parental consent.

11. Data Transfers Outside the UK and EEA

If your data is transferred outside the UK or European Economic Area (EEA), we ensure it is protected through GDPR-compliant safeguards, such as standard contractual clauses.

12. Non-Personal Data Collection

We may collect non-personal data, such as browser type and website interactions, to analyze trends and improve our services.

13. Changes to This Policy

We reserve the right to update this Privacy Policy. Changes will be posted on our website with a revised date.

14. Complaints

If you believe your data rights have been violated, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) or another relevant authority.

15. Contact Us

For questions or concerns, contact us at:

• Email: [email protected]
• Address: Digbeth Court Business Centre, 162164- High St Birmingham, United Kingdom, B12 0LD.

By using our services, you acknowledge that you have read and understood this Privacy Policy.