Last Updated: 2^nd December 2024

At We Help, we are committed to ensure you a smooth experience on our website, secure, and personalized. Cookies and similar technologies play an essential role in achieving this goal. This Cookies Policy explains what cookies are, how we use them, the types we employ, and your rights to control them. We adhere to UK laws, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit our website. They help us remember your preferences, improve website functionality, and provide you with relevant content. Cookies are either:

• Session Cookies: Temporary cookies that expire when you close your browser.
• Persistent Cookies: Cookies that remain on your device until their expiry date or until manually deleted.

Cookies can also be categorized as:

• Essential Cookies: Necessary for the operation of our website.
• Performance Cookies: Help us analyze user behavior to improve site performance.
• Functional Cookies: Enable enhanced features, such as remembering your preferences.
• Advertising Cookies: Tailor ads based on your browsing activity.

1. Social Media Cookies: Facilitate interactions with social media platforms.

2. How We Use Cookies

We use cookies to:

1. Provide Essential Website Functions: Ensuring smooth navigation and functionality.
2. Analyze Website Traffic: Understanding user behavior to improve your experience.
3. Enhance Personalization: Remembering your preferences and language settings.
4. Deliver Targeted Advertising: Showing relevant ads based on your interests.
5. Enable Social Media Features: Allowing you to interact with social media content.

2. Types of Cookies We Use

4. Third-Party Cookies

We collaborate with third-party service providers who may place cookies on your device for analytics, advertising, or other services. These include providers such as Google Analytics and Facebook. Each provider has its own privacy and cookies policies, which we recommend reviewing.

5. Your Control Over Cookies

You have full control over how cookies are used. Upon your first visit, a pop-up banner will allow you to:

• Accept All Cookies: Enable all cookies for the best experience.
• Manage Preferences: Select which types of cookies to allow.
• Decline Non-Essential Cookies: Use only essential cookies.

You can update your preferences anytime through the Cookies Settings link at the bottom of our website.

6. How to Disable Cookies

You can block or delete cookies by adjusting your browser settings. Note that disabling certain cookies may limit website functionality. For guidance on managing cookies, visit:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

7. Legal Basis for Using Cookies

Under UK GDPR and PECR, we require your explicit consent to place non-essential cookies on your device. Essential cookies, necessary for website operation, do not require consent.

8. Retention Periods for Cookies

Cookies remain active on your device for varying durations:

• Session Cookies: Expire when you close your browser.
• Persistent Cookies: Remain until their set expiration date or until manually deleted.

We limit cookie lifespans to ensure compliance with UK data protection laws.

9. Updates to This Policy

We may update this Cookies Policy to reflect changes in cookie use or legal requirements. Any significant updates will be communicated directly to you where applicable.

10. Contact Us

If you have questions about this Cookies Policy or our data handling practices, please contact us:

• Email: info@wehelp.co.uk
• Address: Digbeth Court Business Centre, 162164- High St Birmingham, United Kingdom, B12 0LD.

By continuing to use our website, you confirm that you have read, understood, and agree to this Cookies Policy. For changes to your cookie preferences, visit the Cookies Settings link on our website.